SMS Terms
Effective September 28, 2026
RentClear Alerts are optional text messages for residents of properties managed with RentClear, operated by [Legal business name]. By opting in, you agree to these terms.
What we send
Account alerts about your lease, such as:
- new charges posted to your account (for example, monthly rent)
- rent due reminders
- late fees
- payment receipts and declined-payment notices
- your lease becoming active
- confirmations when you subscribe, unsubscribe or ask for help
We don't send marketing or promotional texts.
How you opt in
Texts are off unless you turn them on. You can opt in when you set up your RentClear account, or later on your Notification settings page, by entering your mobile number and checking this box (it's never checked for you):
Yes, text me rent and account alerts from RentClear (new charges, due-date reminders, late fees, and payment receipts) at the number above.
Msg frequency varies. Msg & data rates may apply. Reply HELP for help, STOP to cancel. Consent is not a condition of renting or of using RentClear.
After you opt in, we send one confirmation text:
RentClear: You are signed up for rent and account alerts. Msg frequency varies. Msg & data rates may apply. Reply HELP for help, STOP to cancel.
Consent is tied to the phone number you entered. If you change your number, texts to the old number stop, and you'll need to opt in again for the new one. Your landlord or property manager can't opt you in; only you can.
Message frequency and cost
Message frequency varies with your account activity, typically a few messages a month. Message and data rates may apply, depending on your mobile plan. We only send account alerts between 8am and 9pm local time; replies to STOP and HELP are sent right away.
How to stop, restart or get help
| Reply | What happens |
|---|---|
STOP (also STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT, REVOKE, OPTOUT) |
You're unsubscribed. We send one confirmation and no more texts. |
START (also UNSTOP, YES) |
Resubscribes a number that had opted in before. |
HELP (also INFO) |
We reply with how to reach support. |
You can also turn texts off anytime on your Notification settings page, or email support@myrentclear.com.
Support
Email support@myrentclear.com or reply HELP to any message. For questions about your balance, charges or lease, contact your leasing office.
Other terms
- Wireless carriers are not liable for delayed or undelivered messages.
- Supported carriers include major U.S. carriers. Delivery isn't guaranteed.
- Texts are a convenience. Your balance and due dates in RentClear are the official record, and a missed text doesn't change what you owe or when it's due.
- We may change these terms; changes will be posted on this page.
Privacy
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text-messaging opt-in data and consent are not shared with any third parties, except the SMS provider that delivers our messages on our behalf. See our Privacy Policy.